M-Safi

Returns & Refunds

Our Return Policy

If you're not satisfied with your purchase, you can return it within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

How to Return an Item

  • Ensure the product is in its original condition and packaging.
  • Contact our support team to initiate a return request.
  • We will provide a return shipping label if applicable.
  • Drop off the package at the nearest courier service.
  • Once received and inspected, your refund will be processed within 5-7 business days.

Refund Policy

Refunds will be credited back to your original payment method. If you paid via mobile money, bank transfer, or PayPal, please allow up to 7-10 business days for processing.

Frequently Asked Questions

Need Help?

If you have any questions, feel free to contact our customer support team:

+254 720053640

support@msafi.com